Zplay8 Privacy Policy – Malaysian User Data Protection

Thank you for trusting ZPlay8 as your online entertainment platform. This Privacy Policy clearly explains how we manage your personal information — from how it is collected and why it is used, to the steps we take to keep your data secure at all times.

We respect the privacy rights of every user. By using the zplay8 website or app, you agree to the terms set out in this policy. Should any significant changes occur, we will notify you via email or an in-platform notice.

1 Information We Collect

ZPlay8 collects your personal information when you register a new account, complete the KYC (identity verification) process, make a deposit or withdrawal, contact our support team, or interact with certain features on the platform. The types of information collected include:

Data Category	Sample Information	Purpose
Personal Identity	Full name, date of birth, MyKad / passport number	KYC verification, fraud prevention
Contact	Email address, phone number	Account communications, transaction notices
Financial	Bank account number, deposit/withdrawal records	Payment processing, financial audits
Technical	IP address, device type, browser data	Security, fraud detection, analytics
Behaviour	Game records, betting history, session duration	Service improvement, VIP programme

2 How We Use Your Information

All data collected is used solely for the operation and improvement of zplay8 services. We never sell your personal information to third parties for marketing purposes. Our data usage includes:

• Identity verification and registration processing for new accounts.
• Process financial transactions including deposits and withdrawals securely.
• Detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Send important notices related to your account, promotions, or policy changes.
• Comply with applicable legal and regulatory requirements.
• Improve the user experience based on usage patterns and feedback.

3 Data Encryption & Security

ZPlay8 uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. This means every piece of sensitive information — including financial details and passwords — cannot be read by unauthorised parties during transmission.

In addition to encrypting data in transit, we also implement:

• Passwords are stored in hashed form — we never store your original password.
• Two-factor authentication (2FA) for account access and high-value withdrawals.
• 24/7 system monitoring by our security team to detect any unusual activity.
• Regular security audits conducted by independent, certified third parties.

4 Sharing Information With Third Parties

ZPlay8 does not share your personal information with any external parties except in the following limited circumstances:

• Payment Providers: Required financial information is shared with licensed payment providers to process your deposit and withdrawal transactions.
• Legal Requirements: When required by authorities or a court under applicable Malaysian law.
• Fraud Prevention: Certain information may be shared with accredited fraud prevention agencies to protect you and our platform.
• Technical Service Providers: Companies that assist us in managing our technical infrastructure are bound by strict confidentiality agreements.

In all of the above cases, only the minimum necessary information will be shared, and all third parties are bound by privacy obligations as stringent as our own.

5 Cookies & Tracking Technologies

The zplay8 website uses cookies and similar tracking technologies to enhance your browsing experience. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the platform so we can make meaningful improvements.
• Preference Cookies: Save your personal preferences such as language selection and interface display.

You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect the functionality of certain parts of the platform.

6 Data Retention Period

ZPlay8 retains your personal information for as long as your account is active or for the period required to fulfil the purposes outlined in this policy. Generally:

• Active account data is retained for the duration of your membership.
• Financial transaction records are retained for a minimum of 7 years for legal compliance and audit purposes.
• Customer support communication data is retained for 3 years after the last interaction.
• After an account is closed, personal information will be deleted or anonymised within 90 days, unless otherwise required by law.

7 Your Rights as a User

As a zplay8 user, you have full rights over your personal data. We are committed to respecting and facilitating the exercise of these rights whenever you need them. To submit any data-related request, contact our support team through the platform.

8 Changes to the Privacy Policy

ZPlay8 reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or our business operations. Any significant changes will be communicated to you via an in-platform notice or email at least 7 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the new terms.

This Privacy Policy was last updated: January 2026. This version supersedes all previous versions.